Refund & Return Policy

At MelodyAstore, customer satisfaction is important to us. If you receive a product that is damaged, defective, or different from what you ordered, you may request a return or refund under the conditions below.

1. Return Eligibility

Customers may request a return if:

The item delivered is damaged or defective

The wrong item was delivered

The product is significantly different from what was ordered

2. Return Request Time

All return requests must be made within 48 hours after the product has been delivered. Requests made after this time may not be accepted.

3. Condition of Returned Items

To qualify for a return:

The item must be unused and in its original condition

The item must be returned with original packaging

Proof of purchase may be required.

4. Refund Process

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed through the original payment method.

5. Shipping Fees

Shipping fees are generally non-refundable, except in cases where the item received was damaged, defective, or incorrect.

6. Contact Support

If you need to request a return or refund, please contact our customer support through the Contact Us page on our website.